返金について

Thanks for shopping at Eladon Ltd.

If you are not entirely satisfied with your purchase, we're here to help.
 

Returns

You have ​14​ calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

We only accept returns if items are defective or damaged, incorrect item received or faulty.
 
Your item must be in the original packaging.
 
Your item needs to have the receipt or proof of purchase.
 
 
Refunds
 
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
 
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
 
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 
Shipping
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ​refundable*.

If you receive a refund, the cost of return shipping will be deducted from your refund.
 
**If you are returning an item due to an incorrect item received, we may honour the return postage if you send copy of postage receipt. Please contact us first if this is the case.
 
Contact Us
 
If you have any questions on how to return your item to us, contact us.
 

Exchanges 
We only replace items if they are defective or damaged.


Shipping
To return your product, you should mail your product to: Eladon Ltd,  PO Box 111, Bangor,  LL57 1ZB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable*. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

**If you are returning an item due to an incorrect item received, we may honour the return postage if you send copy of postage receipt. Please contact us first if this is the case.